How do I place an order online?
Browse our menu, select your items, add them to your cart, and proceed to checkout.
Follow the prompts to complete your order.
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal.
Can I make special requests for my order?
You can add special requests or dietary restrictions in the notes section when placing your order. We will do our best to accommodate them.
What measures do you take to ensure food safety?
We follow strict food safety guidelines, including proper handling, storage, and packaging practices, to ensure the highest quality and safety of our products.
Can I pick up my order instead of having it delivered?
Yes, you can choose the local pickup option during checkout if you live within a 30 miles radius; between 3-6pm CST, the pickup location will be communicated to you.
What are your shipping options?
We offer Next Day Air, Next Day Air Saver, and 2nd day Air shipping options. Choose the one that best suits your needs during the checkout process.
How do you ensure food stays fresh during shipping?
We use insulated packaging and ice packs to keep food fresh during transit. Our packaging is designed to maintain the appropriate temperature until delivery.
What is your return policy?
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us, and we will make it right.
How can I contact customer support?
You can reach our customer support team via email at info@amysplacefoods.com, or phone at 405-531-0962. We strive to respond to all inquiries within 24 hours.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact our customer service team at info@amysplacefoods.com within 24 hours of delivery. We will resolve the issue
promptly.
How do I know if my order has been received?
You will receive an email confirmation once your order has been successfully placed. You can also check your order status in your account dashboard.
How do I make a catering booking?
To book catering services, visit our catering page and follow the prompt.
How far in advance do I need to book catering?
We recommend booking at least 2 weeks in advance to ensure availability and adequate preparation time.
Can I customize my catering menu?
Yes, we offer customizable catering options. Please contact us directly to discuss your specific needs and preferences.
